Communicating Clearly
COURSE OVERVIEW
This module shares helpful tools on clarifying important messages. This training incorporates logic, humor and powerful tools that are actionable and cement concepts.
KEY CONCEPTS
The single biggest problem in communication is the illusion that it has taken place (Shaw)
How clear communication affects internal operations and customer experience
7 Tools for Communication
How the lack of communication affects your work
Increase communication skills using PREP
Communicating poorly is bad manners
LEARNING OBJECTIVES
Demonstrate comprehension of 7 vital communication skills
Learn, practice and apply the PREP communication model for real-world scenarios