The Art of Connected Conversation
COURSE OVERVIEW
This module explores ways to improve the nature and quality of communication.
KEY CONCEPTS
The art of connected communication
The single biggest problem in communication is the illusion that it has taken place (Shaw)
Your message is impacted by how it is said
Connecting through thoughtful questions
Improving conversation skills
LEARNING OBJECTIVES
Learn simple techniques to improve the quality of conversations
Practice improved conversation skills
Learn and practice active listening
Learn how to ask better questions